TRAINING
AND COACHING
Review, management and rollout of on-site trainings, distance learning and coaching
Training and Coaching allows employees to acquire new skills or sharpen the existing ones that are necessary to increase productivity and improve the service process
We combine practical experience gained in the field with theoretical knowledge in order to offer you an innovative and effective learning experience that helps people to exploit their potential to the fullest |
On-site trainings with time and cost-saving virtual lessons
We professionally review your existing training contents and adapt them into a new training path that combines face-to-face, online and remote virtual training sessions
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AUDIT AND
INSPECTION
Aftersales standards
Our strong and updated knowledge on aftersales process allow us to offer you highly specialized audit and inspection visits
1. Dealer's corporative standards
2. Technical standards of workshop, collision center, paint shop and carbon fiber repair |
Quality & Compliance in the Workshop and Collision Center
The global auto repair market is facing different tendencies and changes like hybrid technologies, constant need for investment in special tools & equipment, training and more
We help workshops, collision centers and paint shops to:
1. Establish and comply with aftersales standards required by OEM 2. Initially setup, qualify and monitor new workshop network 3. Further qualification and monitoring of existing network |
Remote Audit: change approach to improve results
Also known as "e-audit", is exactly the same as an on-site audit but using electronic means to remotely obtain audit evidence and evaluate it objectively in order to determine the extent of conformity to the audit criteria
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Remote Audit: Not a simple Skype meeting, but a professional adaptation of the audit concept
1. Planning
Ensuring you get correctly involved in the remote audit approach, plan sharing, check your technology infrastructure, audit approach confirmation, remote audit scheduling and starting the detailed audit planning process.
Ensuring you get correctly involved in the remote audit approach, plan sharing, check your technology infrastructure, audit approach confirmation, remote audit scheduling and starting the detailed audit planning process.
2. Conduct the audit
Evidence collection via interview, audio and video registration, pictures, review of documentations and records, observation of process and activities.
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