SERVICE PROCESS

OPTIMIZATION

Structured analysis of the Aftersales Service core process

The main goal of process optimization is to reduce or eliminate time and resource wastage, unnecessary costs, bottlenecks, and mistakes while achieving the process objectives

TRAINING

​AND COACHING

Review, management and rollout of on-site trainings, distance learning and coaching

Training and Coaching allows employees to acquire new skills or sharpen the existing ones that are necessary to increase productivity and improve the service process

We combine practical experience gained in the field with theoretical knowledge in order to offer you an innovative and effective learning experience that helps people to exploit their potential to the fullest

Enhancing and sharping the skills of the service personnel

We offer training courses that ensure learning content is integrated into practical work daily

We can also work with your existing training courses, or work out on new pathbreaking strategies and training contents in cooperation with us

On-site trainings with time and cost-saving virtual lessons

We professionally review your existing training contents and adapt them into a new training path that combines face-to-face, online and remote virtual training sessions

AUDIT AND

INSPECTION

 Aftersales standards

Our strong and updated knowledge on aftersales process allow us to offer you highly specialized audit and inspection visits

1. Dealer's corporative standards
2. Technical standards of workshop, collision center, paint shop and carbon fiber repair

Quality & Compliance in the Workshop and Collision Center

The global auto repair market is facing different tendencies and changes like hybrid technologies, constant need for investment in special tools & equipment, training and more

We help workshops, collision centers and paint shops to:
    1. Establish and comply with aftersales standards required by OEM
    2. Initially setup, qualify and monitor new workshop network
    3. Further qualification and monitoring of existing network

Remote Audit: change approach to improve results

Also known as "e-audit", is exactly the same as an on-site audit but using electronic means to remotely obtain audit evidence and evaluate it objectively in order to determine the extent of conformity to the audit criteria

We offer you an effective interaction
​and smooth experience

You can expect a different audit experience but with the same professionalism, effectiveness, dedication and outcome 

Remote Audit: Not a simple Skype meeting, but a professional adaptation of the audit concept

1. Planning
Ensuring you get correctly involved in the remote audit approach, plan sharing, check your technology infrastructure, audit approach confirmation, remote audit scheduling and starting the detailed audit planning process.

2. Conduct the audit
Evidence collection via interview, audio and video registration, pictures, review of documentations and records, observation of process and activities.

3. Post-audit activities
Those include the "Action plan report" with all findings and follow-up activities. Post-audit checks can be also performed on virtual meeting sessions. 

Benefits of Remote Audit

E-MOBILITY

READINESS

E-MOBILITY

READINESS

Introducing e-mobility in Service