"Anyone who manages to create a special relationship with the Customer, will keep it over the time and gain his trust"
(Roland Berger, 2013)
(Roland Berger, 2013)
Proper customer management is currently the most important element in automotive aftersales and is also the key factor for "Customer Retention" and gaining of new "Leads".
GMZ Consulting offers a series of operative and managerial solutions aimed to optimize the automotive aftersales process. Our main characteristics: efficiency, customer mindset and focus on solutions. Our goal: to help you increase the profitability of your aftersales department and improvement of the customer’s loyalty trough the development of the service staff professional skills and optimization of processes. |